Satellite Wi-Fi Service comes to United Aircraft

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We’ve introduced onboard satellite-based Wi-Fi internet connectivity to our international wide-body aircraft, which makes us the first U.S.-based international carrier to offer customers the ability to stay connected while traveling on long-haul overseas routes. We are equipping our Boeing 747-400 aircraft that serve trans-Atlantic and trans-Pacific routes with Panasonic Avionics Corporation’s Ku-band satellite technology, offering our customers faster inflight Internet service than air-to-ground technology (ATG). For our domestic routes, we’ve begun to outfit our Airbus 319 and 320 aircraft with Ku-band satellite Wi-Fi.

“Satellite-based Wi-Fi service enables us to better serve our customers and offer them more of what they want in a global airline,” said Jim Compton, our vice chairman and chief revenue officer. “With this new service, we continue to build the airline that customers want to fly.”You’ll be able to use your wireless devices such as laptops, smart phones and tablets onboard these aircraft to connect with Internet service using the in-flight hotspot. Two speeds are available: Standard and Accelerated, which offers faster download speeds than Standard. Pricing will vary by flight segment.

To see if your flight offers Wi-Fi, go to united.com or the United app and look up inflight entertainment options in the amenities section of your flight information. You can also look for the logo on the side of the plane as you board or listen for the announcement by your flight crew once your flight has reached 10,000 feet. For answers to your United Wi-Fi questions, view our FAQ page. In addition to the introduction of satellite Wi-Fi, we’re upgrading our fleet with more than $550 million in additional onboard improvement including expanding the extra legroom offered with our Economy Plus® product. We’re also revamping our transcontinental  fleet of p.s.® Premium Service transcontinental airplanes that fly between New York Kennedy and Los Angeles and San Francisco. On our three-cabin p.s. aircraft we offer Gogo® Internet service. For more information about this premium service, read our latest article.

Keep an eye on our progress bringing satellite Wi-Fi to our fleet, with this chart showing the percentage of completed aircraft.